Annual General Meeting (for ASSC members only)

• Location: Clyde Suite, Hilton Glasgow Hotel, William Street, Glasgow G3 8HT

8pm – 9.30pm  

Sponsored by 

Drinks Reception 

An opportunity to network with friends, colleagues and industry representatives the night before the conference

• Location: Whisky Mist, Hilton Glasgow Hotel, William Street, Glasgow G3 8HT

It’s the perfect networking opportunity for both existing clients, and those interested in finding out more.  Join us at this informal evening, you can:

• meet the SuperControl team
• find out what’s new and what we’ve got in the pipeline
• get expert advice (including best practice tips) in an exclusive Q&A training session

Registration, Refreshments & Exhibition Viewing 

Event Host:  Willie Cameron

Director of Visit Loch Ness; Director of Highlands & Islands Tourism Awards

and Founding Director of The Cobbs Group 

Opening of Conference

Welcome Address

• David Smythe, Chairman, ASSC

 Session Round-Up with Q&A – Willie Cameron  

Session sponsored by

Celebrity Service (Discover the Gap In Your Service You Never Knew Existed)

• Introduction by Robert Kennedy, Product Director, SuperControl
• Geoff Ramm, Speaker & Author, Geofframm.com / Creator of Celebrity Service and OMG Marketing

Session Round-Up with Q&A – Willie Cameron

Refreshments & Exhibition Viewing

The “Future of the Web”

• Stephen Whitelaw, Managing Director, Orthic Consulting

Session Round-Up with Q&A – Willie Cameron

Transition to breakout sessions – Auditorium / Riverside

  (Ballroom 2 & 3)

Session sponsored by

Breakout Session No 1a

The Usage of Real Time Data to Improve Traveller Experience and Conversion

• James Cassidy, Senior Director, Partner Success EMEA, HomeAway UK Limited

Session Round-Up with Q&A – Willie Cameron

(Riverside Suite)

Session No 1b

The Importance of Quality Assessment & Accreditation in the Hospitality Industry

• Stephen Martin, Managing Director, International Serviced Apartment Accreditation Process (ISAAP)

 Session Round-Up with Q&A – ASSC Board Member

Lunch & Exhibition Viewing

Challenges & Opportunities Throughout the UK

Session hosted and introduced by Linda Battison, Vice-Chair of ASSC; Owner Cologin Country Chalets and Lodges (Oban); Director Oban & Lorn Tourism Alliance Ltd and Development Agent Argyll and the Isles Tourism Cooperative Ltd

• Chris Greenwood, Senior Tourism Insight Manager, VisitScotland
• Alistair Handyside, Professional Association of Self-Caterers
• Martin Sach, Chief Executive, The Holiday Home Association (formerly the English Association of Self-Catering Operators)
• Peter Downey, Chair of Irish Self-Catering Federation
• John Donnelly, Chief Executive, Marketing Edinburgh Ltd
• Felicity Elphick, Board Member, Wales Association of Self-Catering Operators
• Fiona Campbell, Chief Executive, ASSC

Session Round-Up with Q&A – Willie Cameron

Transition to breakout sessions – Auditorium / Riverside 

(Ballroom 2 & 3)

Session sponsored by

Breakout Session No 2a

How a Bit of Tech Can Go a Long Way in the Self-Catering Industry

• Julie Grieve, Founder and CEO of Information Apps Ltd

Session Round-Up with Q&A – ASSC Board Member 

(Riverside Suite)

Breakout Session No 2b

Fire Safety in Self-Catering Properties – What You Need to Know

•  Caroline Millar, Owner, The Hideaway Experience
•  Garry Marshall, Temp Station Manager, Deputy Head of Fire Safety Enforcement, Prevention & Protection, Scottish Fire & Rescue Service
  Session Round-Up with Q&A – ASSC Board Member

Session Round-Up with Q&A – ASSC Board Member

Refreshments & Exhibition Viewing

Session sponsored by

Five Benefits of Marketing Your Authenticity and Sustainability for Self-Catering Businesses

• Introduction by Andrea Nicholas, Managing Director, Green Tourism
• Xavier Font, Professor of Sustainability Marketing MSc PhD, University of Surrey

 Session Round-Up with Q&A – Willie Cameron

Session sponsored by

Around the World and Back to Scotland

• Mark Beaumont, Athlete & Broadcaster, Representing Bruce Stevenson

Session Round-Up with Q&A – Willie Cameron

Closing Remarks

• Fiona Campbell, Chief Executive, ASSC