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Maximising Efficiency and Customer Satisfaction with Touch Stay & Breezeway

This talk was held on Tuesday 16th April at 11am.

Welcome to the ASSC Virtual Talk, where we’re ready to reveal a wealth of practical tips tailored specifically for self-catering operators.

Discover how to optimise in-house efficiency while enhancing customer service and leaving your guests inspired and fulfilled throughout their holiday experience!

The ASSC was thrilled to welcome valued Partners Touch Stay, and Breezeway who shared invaluable tips on getting your property ready for guests through efficient scheduling to streamlining communications through digital technology. Reduce last-minute scheduling headaches and learn how to improve guest interactions – REDUCE YOUR WORKLOAD, and ultimately ensure your GUESTS’ SATISFACTION.

  • Explore the journey of Touch Stay, founded by Andy McNulty and Joe Jones, two travellers who identified the need for clearer communication with self-catering hosts. Discover how Touch Stay has become a game-changer in the hospitality industry, praised for its role in securing repeat bookings, longer stays, and happier guests.
  • You also heard from Breezeway “Making sure your properties are ready for check-in can be a huge pain. Scheduling cleaners and inspectors can be tedious and time-consuming. Relying on spreadsheets and constant text threads often results in missed cleans and can jeopardize property-readiness. With Breezeway, reduce last-minute scheduling headaches with Automated Workflows that communicate changes to your team keeping everyone on the same page. Leverage our custom checklists and mobile app (available in 10 languages) giving you the confidence that every guest arrives to a 5-star property!” Breezeway was started in 2017 by Jeremy Gall, who previously founded and sold FlipKey to Trip Advisor.

Talk Speakers:

  • Andy McNulty is the CEO and co-founder of Touch Stay. Andy grew up on vacation rentals and, as a guest who found the paper welcome book underwhelming, he set to creating a digital alternative. Prior to Touch Stay, Andy held C-level positions in luxury fashion, at brands like Alexander McQueen, Gucci and Victoria Beckham. It’s here that he learnt the value of investing more in brand, people and processes to unlock greater return and more long-term value.
  • Aga Sudek has been part of Breezeway since 2022 and now serves as the Sales Team Lead for EMEA. Driven by a fervent passion for the intersection of technology and hospitality, she firmly believes that leveraging technology is crucial for enhancing efficiency in the industry. Her objective is clear: helping operators recognize the operational hurdles they face and identifying solutions to simplify their daily routines.


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