2023/24 Membership Subscriptions: How to Pay

ASSC 2023 Membership Renewals Update

We would like to start by thanking you for your patience in renewing your membership, and we apologise for any inconvenience you may have experienced during the process. We are working hard to create a better experience for our members, and we appreciate your support.

We are nearing the completion of a new membership website with an enhanced dedicated Members Area, and we can’t to wait to share more.

As part of our efforts to improve the membership renewal process, we are updating the payment method for renewing your membership. This change will make the process quicker, easier and even more secure for our members.

What happens next?

• We are introducing Stripe as our new payment gateway for all invoices.
• On Monday (6th March 2023), you will have received an email from Stripe with a link to pay your invoice for the 2023-2024 membership year.
• If you joined since January this year, you will not need to pay until 2024.
• Please do not make any changes to your membership subscription directly on the ASSC website. For this brief transition period, any changes made on our website will not be carried across to the new site. You will receive notification of when this period is over, and changes can be once again made on the new ASSC website.

How do I pay?

1. Look for an email that contains your invoice for ASSC membership renewal. The email will come from Stripe, with the subject as ‘New invoice from ASSC #…’. Make sure to check your spam folder if you cannot find it in your inbox on Monday 6th March.
2. Open the email, review the invoice and click on the “Pay this Invoice” button to open the invoice in a web browser.
3. Ensure that all the details are correct, including the amount due.
4. You will be prompted to choose your preferred payment method. You can choose to pay by credit or debit card, or Google Pay.
5. Enter your payment details, including your card number, expiry date, and CVV. If you are paying by Google Pay, you will be prompted to use your stored payment information.
6. Review the payment details to ensure that they are correct and click on the “Pay” button to complete the transaction.
7. After the payment is processed, you will receive a confirmation email from Stripe confirming the payment and the receipt of your invoice.
8. Your ASSC membership will be renewed once the payment is received.
9. By confirming your payment, you allow ASSC to charge your card for this payment and future payments in accordance with their terms.

We kindly ask that you review your invoice and make a timely payment following the above process, to avoid any disruption to your membership.

If you are currently paying your membership fees through BACS, you can also now switch to using Stripe by following the payment link provided in your invoice email.

What if I want to change my membership details?

If you have any questions or would like to discuss upgrading your membership in any way, please do not hesitate to contact us at membership@assc.co.uk.

If you have emailed us recently, we urge you to please be patient.
Due to a significant increase in membership, we may not respond to your email straight away.  We would appreciate it if you could refrain from re-sending your email, we will get back to you when we can. Thank you for your support and understanding.

As mentioned, please do NOT make changes directly on the ASSC website during this period.

Stripe

We understand that some members may be unfamiliar with Stripe, but we want to assure you that it is a secure and reliable payment method used by millions of businesses worldwide. By using Stripe, you can have peace of mind knowing that your payment information is secure and that your transactions will be processed quickly and efficiently.

Thank you for your support with this. If you have any questions or issues during the payment process, please do not hesitate to contact ASSC’s support team at membership@assc.co.uk.

Marketing Members

If you are a marketing member with more than one property listed on the website, then you will receive two invoices which both need to be paid. We are sorry for any inconvenience that this may have caused.