Despite the limitations imposed on us by Covid-19, we have remained resolute in our aims of continuing to share knowledge, build upon the extensive support already given to our membership, facilitating continued networking and collaboration, and continuing to support our members. Since 1st September 2020 we have organised a series of topical and successful ASSC Talks, attended by an enormous number of ASSC members and non-members and which will continue in 2021 on a regular basis.
Contributions by the many speakers and panellists as well as our sponsors and supporters of the Talks and ASSC in general, is very much appreciated.
Fiona Campbell, Chief Executive, ASSC
Iain Jardine, Water Hygiene Consultant, Solway Water Management
Your Questions Answered – Legionella – 29-11-22
Solway Water – Legionella Log Book – 29-11-22
Solway Water – Legionella Awareness Training – 29-11-22
View the recording
Fiona Campbell, Chief Executive, ASSC
Stephen Whitelaw, Managing Director, Orthic Consulting
Web Psychology – Improve Your Online User Experience – 15th November 2022
View the recording
Adrienne Carmichael, Chair, ASSC
Fiona Campbell, Chief Executive, ASSC
Video recording available to members – on request only
Fiona Campbell, Chief Executive, ASSC
James Saunders, Station Commander, Scottish Fire and Rescue Service (SFRS)
View the recording
Your Questions Answered – Fire Safety – 19-10-22
Links from Scottish Fire and Rescue Service (SFRS)
Fiona Campbell, Chief Executive, ASSC
Roman Solyanyk, Account Executive for the UK Market at Beyond – Beyond Presentation – 4-10-22
Robert Kennedy, Co-Founder, SuperControl
View the recording
Fiona Campbell, Chief Executive, ASSC
Alison Polson, Senior Associate, Brodies LLP Solicitors
Paul Houghton, Director, Houghton Planning
Hosted by Torquhil Campbell, Duke of Argyll
Fiona Campbell, Chief Executive, Association of Scotland’s Self-Caterers
Rob Dickson, Director of Industry and Destination Development, VisitScotland
Marc Crothall MBE, Chief Executive, Scottish Tourism Alliance
Cathy Craig, Chief Executive, Argyll & the Isles Tourism Co-operative
Fiona Campbell, Chief Executive, ASSC
Steve Davis, Chief Executive Officer, Operto
Humphrey Bowles, Co-Founder and CEO, SUPERHOG
Sébastien Leitner, VP Partnerships, Cloudbeds
Questions & Answers
– Stephanie Lianzon, Client Success Team Lead – Europe, Operto
– Humphrey Bowles, Co-Founder and CEO, SUPERHOG
– Maja Radojicic, Regional Sales Manager – EMEA, Cloudbeds
View the Recording
Fiona Campbell, Chief Executive, ASSC
Anna Morris, Owner and Managing Director, The Edinburgh
Louise Dickins, Managing Director, Dickins
Frequently Asked Questions – many thanks to everyone for submitting questions. We are now compiling a Frequently Asked Questions document on STL Licensing & Planning Control Areas, in association with industry stakeholders and legal advisers. This document will be available shortly.
View the Recording
Melanie Allen, Communications & Company Secretary, ASSC
Patrice Merle, Market Manager, Northern Europe at Airbnb
– Patrice Merle, Airbnb – Presentation 29-3-22
Chris Greenwood, Senior Tourism Insight Manager at VisitScotland
– Chris Greenwood, VisitScotland – Presentation 29-3-22
Your Questions Answered – Booking Trends – 29 March 22.docx
View the Recording
Fiona Campbell, Chief Executive, ASSC
Carlos Lascorz, Chief Operating Officer, Roomonitor
For more information / discounts on multiple properties contact details – carlos@roomonitor.com / sales@roomonitor.com
View the Presentation
View the Recording
Testimonial No 1 (to access you will need to click the “download” icon (top right of your screen) which will open the file in order to play)
Testimonial No 2 (to access you will need to click the “download” icon (top right of your screen) which will open the file in order to play)
Useful information about Terms & Conditions Information / how guests are informed about their presence
– Roomonitor – How to inform guests of the presence of noise monitoring devices on your Airbnb Listings
– Booking.com – How to strengthen the security of your property
– Airbnb – How we are protecting your property / shared by Airbnb Community Center:
We recognize that noise disturbances represent one of the top concerns of cities and neighbors, which is why Airbnb is proactively studying tools to empower hosts while protecting the privacy of our guests.
-The devices wirelessly monitor (Wifi required) decibel levels and notify the host (via an app) when the levels reach or exceed levels the hosts sets, allowing hosts to monitor noise levels and intervene if things get too loud. The best comparison is to a thermostat that measures temperature, these devices measure the decibel levels.
-The Roomonitor devices do not record audio, they only monitor decibel levels within a home. Additionally, hosts are required to disclose the presence of the device in their House Rules, just as they’re required to disclose other security devices, and to only install these devices in common areas of the listing (not in any room used as a sleeping space or bathroom). House Rules are visible first on the main listing page and guests are required to agree to House Rules at the time of booking.
Fiona Campbell, Chief Executive, ASSC
Leo Walton; SUPERHOG Co-Founder and VP of Growth
Steve Davis, Chief Executive Officer, Operto Guest Technologies
Robin Morris, Director, Bookster
View the Recording
Fiona Campbell, Chief Executive, ASSC
Angie Fowler, Quality Assurance Engagement Manager, VisitScotland: Delivering a Great Guest Experience & Receiving Repeat Bookings
– Angie Fowler, VisitScotland – Presentation 18-1-22
– VisitScotland – Happy Guests Handout 18-1-22
– VisitScotland – Considerations for operating during Covid19_Handout
Andy McNulty, Co-Founder, TouchStay: Enhancing the Guest Experience (Lessons from 2021)
– Andy McNulty, TouchStay – Presentation 18-1-22
View the Recording
Melanie Allen, Company Secretary & Communications, ASSC
Jess Kelso, Director of Customer Experience, EMEA, Beyond: A Look Back on 2021 and How to Use That Data to Grow Your Business in 2022
– Jess Kelso, Beyond – Presentation 7 Dec 2021
Matt Jeffery, Managing Director, Zeal: Tax Tips & Pitfalls for Self-Catering Businesses
– Matt Jeffery, Zeal – Presentation & Video 7 Dec 2021
View the Recording
Fiona Campbell, Chief Executive, ASSC
Jo Millar, Legal Director, Gilson Gray LLP
David Weston, Chair, Scottish B&B Association
Gordon Bulloch, Scotland’s Best B&Bs
Kay Wilson, Destination Leader, Scottish Agritourism
Featuring comments from:
– Simon Ovenden, Scottish Land & Estates
– Marc Crothall, The Scottish Tourism Alliance (STA) Fiona Campbell, Chief Executive, ASSC
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Fiona Campbell, Chief Executive, ASSC
Melanie Allen, Communications & Company Secretary, ASSC
Meet the Experts – 30 Nov – Partner Slides.pptx
Interhome Presentation – Audio Recording
View the Recording
PFB TSP – Contact List – Dec 2021
Fiona Campbell, Chief Executive, ASSC
Grant Seaton, Senior Commercial Manager, The Cumberland Building Society
Grant Seaton – Presentation – 16 Nov 21.pptx
How to contact Grant:
Email: grant.seaton@cumberland.co.uk
Tel: 07900 930 514
Web: cumberland.co.uk/business/mortgages/holiday-let
Margaret & Jonathan Mitchell, Commercial Valuation Surveyors, DM Hall Chartered Surveyors
Margaret & Jonathan Mitchell – Presentation 16 Nov 21.pptx
How to contact DM Hall:
For valuation/business sales/expansion type enquiries contact: Jonathan Mitchell – Jonathan.mitchell@dmhall.co.uk / 07899 851 014 / Margaret Mitchell – margaret.mitchell@dmhall.co.uk / 07919 574 184
For general enquiries including EPC’s, planning advice, building surveying, deed plans, boundary issues etc: email: –ASSC@dmhall.co.uk
View the Recording
Fiona Campbell, Chief Executive, ASSC
Hosted by Willie Cameron, Director of Highlands & Islands Tourism Awards & Founding Director of the Cobbs Group
Ross McAuley, Chief Executive, South of Scotland Destination Alliance
Cathy Craig, Chief Executive, Argyll & The Isles Tourism – Cathy Craig Presentation
View the Recording
Fiona Campbell, Chief Executive, ASSC
Marina Di Duca, Inclusive Tourism Manager, VisitScotland – Marina Di Duca – VisitScotland (Presentation)
Moira Henderson, Owner, The Rings – Moira Henderson – The Rings (Presentation)
Accessible Tourism Transcript
Your Questions Answered – Accessible Tourism.docx
View the Recording
Fiona Campbell, Chief Executive, ASSC
Chris Greenwood, Senior Tourism Insight Manager, VisitScotland – Transformed traveller – VS Trends (Chris)
Patrick O’Shaughnessy, Industry Development Manager, VisitScotland – Transformed traveller – Marketing tactics (Patrick)
SHORT TERM LETS – CALL TO ACTION
1. Write to your MSPs and say that you welcome the movement, but there are still unanswered questions, and huge uncertainties that your small business simply cannot bear.
2. Respond to the Scottish Government’s Local Government, Housing and Planning Committee survey, which will be considering the revised Licensing Order and BRIA once laid. The survey will close at 23:59 on 29th October 2021.
https://yourviews.parliament.scot/spice/licensing-of-short-term-lets/consultation/intro/
This is our last chance to be heard. Thank you for everything that you have done so far to make these changes happen. We can do this!
OUTSTANDING CONCERNS
1. Level Playing Field / Discrimination Against Small Businesses
2. Onerous / Burdensome vs Proportionate / Fair
3. Equal Opportunities: Impact on Women
4. Island Communities Impact Assessment
5. Antisocial Behaviour Legislation
6. Uncertainty
i. Fees
ii. Additional Conditions / Overprovision
iii. Investment: Mortgage & Insurance Provision Implications
iv. Neighbour Objection
v. The Booking Problem
vi. Licence Duration and Renewal
7. Impact on Local Authorities
i. Resources
ii. Notifications
iii. Appeals
8. Sustainable Tourism
9. Alignment with National Tourism Strategy
10. Alignment with National Performance Framework
11. Covid-19 Recovery: Alignment with The Scottish Government Recovery Task Force
12. Competency
13. Revised BRIA and SSI
Fiona Campbell, Chief Executive, ASSC
Jo Millar, Legal Director, Gilson Gray LLP
View the Recording
Fiona Campbell, Chief Executive, ASSC
FULL DETAILS CAN BE FOUND AT – News – ASSC / URGENT CALL TO ACTION
IF YOU HAVE NOT ALREADY DONE SO – WE WOULD KINDLY ASK YOU TO DO 3 THINGS:
1. Respond to the Scottish Government’s consultation by FRIDAY 13 AUGUST 2021 using the following link: https://consult.gov.scot/housing-and-social-justice/short-term-lets-draft-licensing-order-and-bria/consultation/subpage.2016-07-07.1474135251/
You may use the Caravan Logo – SEE BELOW
Fiona Campbell, Chief Executive, ASSC
Jo Millar, Legal Director, Gilson Gray LLP
FULL DETAILS CAN BE FOUND AT – News – ASSC / URGENT CALL TO ACTION
WE WOULD KINDLY ASK YOU TO DO 3 THINGS:
1. Respond to the Scottish Government’s consultation by FRIDAY 13 AUGUST 2021 using the following link: https://consult.gov.scot/housing-and-social-justice/short-term-lets-draft-licensing-order-and-bria/consultation/subpage.2016-07-07.1474135251/
2. Contact your regional and constituency MSPs in the first instance and then local authority councillors highlighting the problems with the regulations (copy and paste your consultation response) and explaining the likely impact on your business and local supply chain etc. You can find your MSPs using the postcode checker tool on the Scottish Parliament website:https://beta.parliament.scot/msps/current-and-previous-msps
3. In the correspondence above, please copy us in: communications@assc.co.uk
You may use the Caravan Logo – see link here
Fiona Campbell, Chief Executive, ASSC
John Murray, Co-Founder, Highland Business Partnership
– For more information about Highland Business Partnership please contact
– John Murray, Co-Founder, Highland Business Partnership
– admin@highlandbusinesspartnership.com
– john@highlandfoodanddrinkclub.com
– www.highlandbusinesspartnership.com
Allen Munro, Associate Director, Deal Advisory, Restructuring, KPMG
– Email: Munro@KPMG.co.uk
Donald Forsyth, Partner, Saffray Champness LLP
– Email: Donald.Forsyth@saffery.com
Margo McLenan, Director, McLenan Corporate
– Email: Margo@mclenancorporate.com
Michael Thomson, Director, Bank of Scotland
View the Recording
Fiona Campbell, Chief Executive, ASSC
James Cassidy, Leader of the Partner Success EMEA, Vrbo
– To access the fully family insider report – https://www.vrbo.com/en-gb/holiday-homes/holiday-news-and-trends/family-holiday-insider
– To find out how much your property could earn with Vrbo – www.vrbo.co.uk/lyp
– To reach out to the team for help with your listing or to find out more – https://forms.gle/vdh2QRof5YWky2mQ9
Laurie Piper, Chief Executive, Visit Moray Speyside
View the Recording
Fiona Campbell, Chief Executive, ASSC
Andrew Ratcliffe, Director of Operations UK, NoiseAware
Jen Burton, Director, Landlords’ Little Helper
Andrew Ratcliffe, NoiseAware – Practical Steps
Jen’s presentation – not available
Your Questions Answered – 13th April
View the Recording
Fiona Campbell, Chief Executive, ASSC
Fergus Ewing, Scottish Government’s Cabinet Secretary for Rural Affairs and Tourism and who is the SNP candidate for Inverness and Nairn
Rhoda Grant, Scottish Labour and Cooperative candidate for Inverness and Nairn and is Scottish Labour’s tourism spokesperson
Jamie Halcro Johnston, Shadow Cabinet Secretary for Rural Affairs and Tourism and is the Scottish Conservative candidate for Skye, Lochaber and Badenoch
Liam McArthur, Scottish Liberal Democrat candidate for Orkney
Laura Moodie, Scottish Green candidate for South of Scotland
View the Recording
Fiona Campbell, Chief Executive, ASSC
Meet The Experts – 6th April – Partner Slides
Meet the Experts – Contact Sheet
Your Questions Answered – 6th April
View the talk here
Fiona Campbell, Chief Executive, ASSC
Moderator: Donna Bruce, Responsible Tourism Manager, VisitScotland
Janie Neumann, Sustainable Tourism Manager, VisitScotland
Andrea Nicholas, Chief Executive, Green Tourism
view the talk here
Janie Neumann, VisitScotland – Responsible Tourism 30th March
Andrea Nicholas, Green Tourism – Responsible Tourism 30th March
Safe Travels logo information available at – https://www.visitscotland.org/news/2021/safe-travels-stamp
VisitScotland Customer Services – can be contacted at Customer.Services@visitscotland.com
Fiona Campbell, Chief Executive, ASSC
Patrick O’Shaughnessy, Industry Manager (Development), VisitScotland
Vicki Millar, Director of Marketing, VisitScotland
view the talk here – click the “CC” button on the screen to see subtitles
Vicki Millar- VisitScotland the road ahead – how we navigate the potholes
Fiona Campbell, Chief Executive, ASSC
Jess Kelso, Director of Customer Experience, EMEA, Beyond Pricing
Scott Greig, Partner, EQ Accountants
view the talk here
Jess Kelso, Beyond Pricing – ASSC – March 16, 2021
Scott Greig, EQ Accountants – ASSC 21-22 Budget review
Your Questions Answered – 16th March.docx
Fiona Campbell, Chief Executive, ASSC
Denise Hill, Head of Engagement, Visit Scotland
Chris Greenwood, Senior Tourism Insight Manager, Visit Scotland
view the talk here
VS Finding Planning Impossible – Presentation
Fiona Campbell, Chief Executive, ASSC
Willie Cameron, Director of Highlands & Islands Tourism Awards & Founding Director of the Cobbs Group
view the talk here
An Ode to the ASSC by Willie Cameron.docx “Wish You Were Here” – The Stories Behind 50 of the World’s Great Destinations– by Terry Stevens (where to buy –Amazon Link / Graffeg Link McKinsey & Company – helps organizations across the private, public, and social sectors create the Change that Matters most to them – “Reimagining Marketing in the Next Normal” / Various Interesting Insights
SKIFT deciphers and defines trends for global CEOs and CMOs across travel, dining, and wellness sectors through a combination of news, research, conferences, and marketing services – About SKIFT
Marc Crothall, CEO, The Scottish Tourism Alliance
Riddell Graham, Director of Industry and Destination Development, VisitScotland
Caroline Millar, Lead, Scottish Agritourism
Fiona Campbell, Chief Executive of ASSC
view the talk here
Your Questions Answered – Question Time – 8th December
Jo Millar, Legal Director, Gilson Gray LLP
Derek Nicol, Accounts Executive, Bruce Stevenson Insurance Brokers
Fiona Campbell, Chief Executive of ASSC
view the talk here
Your Questions Answered – Uninsurable Risk – 1st December
Jason Batty, Director of Operations, HJR Tax Consultants
Craig Halloran, Technical Director, Cleaner EV
Calum Mathieson, Sales Director, Cleaner EV
view the talk here
Your Questions Answered – The One You Cant Afford to Miss – 24th November
Grant Seaton, Senior Business Lending Manager, The Cumberland
Scott Greig, Partner at EQ Accountants and Head of EQ Leisure
view the talk here
Your Questions Answered – Finance Session – 10th November
Patrick O’Shaughnessy, VisitScotland’s Industry Development Manager
Rene Looper, Founder / Managing Director, Tuminds Social Media
view the talk here
Fiona Campbell, Chief Executive, ASSC
Joanna Miller, Legal Director, Gilson Gray LLP
Short Term Lets Delivery Group, Scottish Government
Fergus Ewing, Cabinet Secretary for Rural Economy and Tourism & MSP for Inverness and Nairn
Andrew Mott, Chair of the Scottish Government’s Short-Term Let Delivery Group, Scottish Government
Fiona Holmes, Marketing Manager for UK & Ireland at VisitScotland
Rona Wallace, Senior Manager, Global Intermediary Marketing Team within the Industry, Destination and Development Team at VisitScotland
view the talk here
Jen Burton, Director at Landlord’s Little Helper
Iain Jardine, Water Hygiene Consultant, Solway Water Management
view the talk here
Jake Gingerich, Beyond Pricing’s Team Lead for European Markets
Robert Kennedy, Product Director, SuperControl and Chair of the Association of Scotland’s Self-Caterers
view the talk here
Malcolm Roughead OBE, Chief Executive of VisitScotland
Marc Crothall, Chief Executive of The Scottish Tourism Alliance