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ASSC Committed to Quality Scheme (CTQ)


The Association of Scotland’s Self Caterers is the leading professional community for self-catering in Scotland with a Vision to take the leading role in supporting and promoting a vibrant and prosperous self-catering sector that is recognised as pivotal to the future of Scotland’s Tourism Economy.

The focus is on supporting individuals, businesses and communities in the promotion of Scottish self-catering as a sustainable, inclusive and responsible form of accommodation, at the heart of Scotland’s tourism offer.

Members of the ASSC are professional self-catering operators who deliver exceptional experiences to guests through their commitment to quality and by adhering to the ASSC Code of Conduct.

The ASSC Member Committed to Quality (CTQ) scheme which operates alongside VisitScotland’s Quality Assurance Scheme is a commitment from all members to maintain the principles of “quality, integrity, cleanliness, comfort, courtesy and efficiency” through continual professional development to ensure visitors to Scotland consistently receive high standards within their self-catering properties.

Our purpose:

  • to empower our diverse and professional membership, enabling them to deliver exceptional experiences to guests.

The aims of ASSC’s Committed to Quality scheme

  • To ensure the quality of members’ properties and customer service
  • To encourage members to continue to develop and improve their business practices through Continued Professional Development
    CTQ Criteria

This Commitment to Quality and Continuing Professional Development is enshrined in the Members Operating Agreement along with the Code of Practice for accommodation operators and agents.

Members commit to:

  1. Engage in continuing professional development (CPD) and stay up-to-date with visitor trends by attending local, national or online tourism events, including ASSC Talks, and/or being associated with other tourism related organisations.
  2. Participate in a recognised online review system providing independent guest feedback


  • The CTQ scheme comes at no additional cost to members.

VisitScotland Quality Assurance (QA) Scheme

The ASSC recommends that accommodation members sign up to the VisitScotland Quality Assurance Scheme. Professional QA grading provides guests with the reassurance that properties have been inspected by a trained QA advisor. Members also find the grading visit extremely useful, both to ensure that properties are maintained to a high standard as well as the valuable information that the QA advisor can offer. QA is a valuable business benchmark for members and remains the ASSC’s preferred measure of quality.

Find out more from how to apply for the Quality Assurance Scheme, benefits to your business and what fees are involved.

The TNS Scottish Self-catering Occupancy Survey demonstrates that graded properties show significantly higher occupancy levels than those which are not graded.

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