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07/05/2026

📣 The Future of Self-Catering: Highlights from Our Aberdeen Regional Gathering

What a fantastic afternoon in Aberdeen!

Yesterday, the ASSC team, alongside our valued sponsors, exhibitors, speakers, partners, and delegates, came together at Union Kirk for the second ASSC Regional Gathering of 2026, under the theme “The Future of Self-Catering: Regulations, Trends & What’s Next – The Good, The Bad & The Ugly.”

Bringing together operators from across Aberdeenshire and beyond, the event focused on the challenges, pressures, and opportunities shaping Scotland’s self-catering sector at a pivotal moment for tourism and public policy.

Held on the eve of the Scottish election, the gathering created space for open discussion, practical insight, and honest conversations about what the future of tourism in Scotland could and should look like.

A huge thank you to our event sponsors, SuperControl, Booking.com, holidaycottages.co.uk, and Interhome for their continued support in making the day possible.


Key Highlights from the Day
đź’¬ In Conversation: The Future of Scottish Tourism

The afternoon opened with a wide-ranging discussion between Fiona Campbell MBE, Chief Executive of the Association of Scotland’s Self-Caterers (ASSC), Marc Crothall MBE, Chief Executive of the Scottish Tourism Alliance, and Chris Foy, Chief Executive of VisitAberdeenshire.

There was a strong shared sense that demand for Scottish tourism remains resilient, with self-catering continuing to benefit from post-Covid travel behaviour, particularly the rise in family and group stays. Scotland was consistently described as a safe, attractive destination with strong appetite for local experiences and shorter breaks.

Key reflections included:

  • Tourism remains a vital economic driver and should be central to early policy focus post-election
  • Self-catering is firmly positioned within the visitor economy, not on the periphery
  • Strong demand for domestic holidays continues, supported by cost pressures and changing travel habits
  • Improved connectivity, particularly rail and air access into the North East, is critical for future growth
  • Visitor Levy discussions focused on ensuring transparency and reinvestment into visitor experiences

Marc Crothall highlighted the importance of rate revaluation reform and sustained investment in VisitScotland, alongside the opportunity for technology, including AI, to improve efficiency across the sector. Chris Foy reinforced the North East’s capacity for growth, noting strong visitor sentiment and increasing interest in experience-led travel.


Market Update: Scotland in Focus

Chris Baxter, Head of Commercial at Supercontrol, provided a detailed overview of current trading conditions across Scotland.

The data showed a market that is broadly stable in revenue terms, but shifting beneath the surface. While occupancy is slightly down year on year, rate growth has helped maintain overall performance, leaving RevPAR relatively flat.

He also highlighted some important behavioural shifts:

  • Scotland is experiencing softer demand compared to other UK regions
  • Average daily rates are increasing, particularly through Q2–Q4
  • Revenue performance is being driven by pricing rather than occupancy growth
  • Length of stay is continuing to shorten across all regions
  • Booking behaviour is polarising, with early planners and last-minute bookers dominating
  • OTA channels continue to gain share at the expense of direct bookings

The overall takeaway was clear: agility, data awareness, and flexible pricing strategies are now essential to maintaining performance in a more fragmented market.


Maximising Bookings in a Digital-First World

Ali Crawford, Regional Head of Sales at Travel Chapter (holidaycottages.co.uk), shared practical guidance on improving visibility and conversion in an increasingly digital landscape.

She emphasised that guest behaviour is changing rapidly, with inspiration often starting on social media before any traditional search takes place. Platforms like Instagram and TikTok are now central to discovery, particularly through short-form, authentic video content.

Key practical insights included:

  • Flexibility in dates and stay length significantly improves booking conversion
  • Clear, upfront information is essential for guest confidence
  • Transparent pricing builds trust and reduces booking drop-off
  • Social media is now a primary discovery channel for many guests
  • Authentic video content outperforms highly polished imagery
  • Reviews, guest-generated content and influencer stays are increasingly influential
  • Email marketing remains a strong driver of repeat bookings when used consistently and personally

She also highlighted the growing impact of AI on search behaviour, noting that while fewer users may visit websites directly, those who do are often more ready to book. Strong imagery, clear messaging and well-structured listings are therefore more important than ever.


A Moment to Pause

David Loumgair, North Fundraising Lead at SAMH (Scottish Association for Mental Health), delivered a short wellbeing session focused on workplace mental health.

He highlighted that pressure within the self-catering sector has been prevalent lately, particularly for small operators where boundaries between work and personal life can blur. With one in four people in Scotland experiencing a mental health difficulty each year, he encouraged greater openness and awareness.

His message centred on simple but powerful actions: taking time to pause, recognising stress early, and valuing kindness and connection in everyday working environments.

đź’š The key takeaway:Be Kind to Yourself


VisitScotland: Regional Growth and Opportunity

David Jackson, Regional Director at VisitScotland, outlined the scale and importance of Scotland’s visitor economy, and the strategic role of the North East within it.

Scotland’s visitor economy is now worth £11.4 billion and supports over 239,000 jobs, with strong contributions from both domestic and international markets.

He highlighted several key themes:

  • The North East has significant growth potential across city, coast and rural tourism
  • Domestic tourism remains strong, while international spend continues to grow in importance
  • Visitor behaviour is shifting toward shorter stays and experience-led travel
  • Digital discovery, PR and social media are increasingly central to travel planning
  • International markets such as the USA remain key, with emerging growth in India, UAE, Nordics and Europe
  • VisitScotland continues to expand business support, marketing activity and global reach

Looking ahead, wellness tourism and screen tourism were highlighted as major growth trends, alongside upcoming opportunities such as Rally Scotland, which will bring significant international visibility to the region.


Policy Panel: Regulation, Planning and Visitor Levy

The closing panel, chaired by Fiona Campbell MBE, Chief Executive of ASSC, brought together Joanna Millar, Solicitor at The Licensing Company, Ross Armstrong of Short-Term Let Solutions, Jamie Coventry, Economic Adviser at Aberdeen City Council, and Billy McKaig, Director at WYM Rating.

The discussion focused on the increasing complexity of regulation across Scotland, particularly the combined impact of licensing, planning, EPC requirements and non-domestic rates.

Key themes included:

  • Inconsistency in licensing and planning processes across different local authorities
  • Importance of maintaining up-to-date compliance documentation during renewals
  • Concerns around cumulative regulatory pressure on operators
  • Visitor Levy design, transparency and reinvestment into tourism infrastructure
  • The need for clearer national frameworks and more consistent interpretation of rules

There was strong agreement on the importance of early engagement, seeking expert advice where needed, and continuing collaboration between industry and local authorities.


Making the Most of Membership

The day concluded with Victoria Brooks, Strategy, Communications and Marketing at ASSC, who reflected on how members can get greater value from their membership.

She reminded attendees that ASSC is built around real people providing practical support, guidance and advocacy across the sector.

Victoria highlighted:

  • A growing library of practical tools, templates and guidance
  • A supplier directory featuring over 80 sector-specific partners
  • Regular webinars, events and on-demand learning content
  • Peer networks and member communities for shared support
  • A refreshed website launching soon with improved navigation and resources
  • A new Responsible Tourism Hub to support sustainability journeys

Launch of The Great Scottish Holidays Campaign

The Aberdeen Gathering also marked the official launch of the new “Great Scottish Holidays” campaign, developed by the ASSC to celebrate the positive impact self-catering accommodation has on communities across Scotland.

Building on a successful initiative first introduced by PASC UK in England and Wales, the campaign highlights how choosing self-catering supports local businesses, jobs, and communities across rural, coastal, and urban Scotland.

As part of the launch, the ASSC unveiled a new online platform featuring downloadable personalised “Thank You” posters for operators to display in their properties, helping guests better understand the positive impact of their stay.

Fiona Campbell MBE, Chief Executive of the ASSC, said:

“Every guest who chooses a self-catering stay in Scotland is directly supporting local jobs, livelihoods and community life – in rural, coastal and urban areas alike.

The Great Scottish Holidays campaign is about recognising that connection, and celebrating the shared value created when visitors choose to stay local, shop local and experience all that Scotland has to offer.”

Read more about the campaign here.


Final Thoughts

The Aberdeen gathering once again highlighted a sector that is adapting, collaborating and responding to change while remaining central to Scotland’s visitor economy.

Thank you to all speakers, exhibitors, members and sponsors for contributing to such a valuable afternoon.

📍 Next stop: Fort William – 4 November 2026

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